Our chat team are happy to help when the call centre is open – look for their pop-up below. It'll help us if you have your policy number to hand.
To discuss your car insurance, change your car or add a driver, call us on 0370 533 2211. You can find our call centre times below.
Depending on how you said you'd like to hear from us, you'll receive your policy documents either by post or email.
If you chose to receive your documents by post, they should arrive within 5 to 7 days of purchase.
If you chose to be contacted by email, you'll receive a confirmation email shortly after purchase.
The email contains a link to create your account, where you'll find your insurance documents. They should be available 24 hours after purchase. After you set up the account, you can log in and view your documents anytime.
If neither post nor email has arrived yet, check your email junk folder, or contact us via chat.
If you need a replacement set of documents, contact us via chat.
When you opt to pay for your insurance by monthly instalments we’ll take an initial deposit by card, then the rest of your payment will be made in 11 monthly instalments by direct debit.
You can see the dates of the instalments in the Credit Agreement sent to you by email or post, depending on how you said you’d like to hear from us.
If you want to change your direct debit date, or you've missed a payment, call our instalment team on 0344 871 0096. Lines are open Monday to Friday 9am to 5pm.
Opt in to automatic renewal
Automatically renewing your policy gives you the reassurance of continuous cover. You can opt in to automatic renewal any time after purchasing your policy.
We'll send details of your renewal before your policy expires, and you'll have plenty of time to contact us if you want to make a change.
To choose automatic renewal, call us on 0330 053 0239.
Opt out of automatic renewal
You can also opt out of automatic renewal any time after purchase.
Either fill in our opt out of automatic renewal form , chat to us or call us on 0330 053 0239.
If you have a Silver, Gold or Platinum policy, log in to your account and follow the link to 'Manage, view and renew' to opt out.
We'll still send you a renewal invitation when your policy is due to expire, but it won't renew automatically. Don't forget - it's a legal requirement to have car insurance unless your car has been registered as off the road.
Our comprehensive policy allows you to drive other vehicles with third-party cover unless it's specifically excluded by your insurer. If this is excluded, we'll have told you about this when you got a quote.
Your current Certificate of Motor Insurance will confirm whether you can drive another car which doesn't belong to you.
There are conditions that apply to this benefit, so check your policy booklet for more details.
Second car
Although we don’t offer a multi-car policy, we can give you a quote for a second car.
If you're unfortunate enough to have an accident, injury, loss or damage - whoever's at fault - AA Accident Assist are ready to help.
To make a claim , call us or report online or on the app.
You'll need to have your policy number handy – you can find it on your Statement of Insurance/Fact.
When you contact Accident Assist , your claim advis e r will help you through every step of the claims process. Then, once the incident report has been completed, we'll arrange repairs to your vehicle or pass you to your underwriter to continue the claim.
We'll keep you up to date on how your claim is progressing.
Car insurance claim help
Before you get in touch, read our advice about making a car insurance claim .
Courtesy car
A courtesy car is available with comprehensive cover. Following an accident, you'll get a courtesy car while yours is being repaired.
New customers
When you get a car insurance quote, we ask how many years' no claims discount (or no claims bonus) you already have. This information can be found on the cancellation notice or last renewal invitation from your previous insurer.
To validate your policy after purchase, we may ask for proof of the discount you've earned.
You can send us a copy of the renewal or cancellation notice, or a letter on headed paper from your previous insurer.
The document must be dated within the past 2 years and can't be used for another vehicle. You'll also need to tell us about any gap of more than 30 days between your previous and the new AA policy, including claims or convictions.
You can either email or send the document to us:
Q3 Quorum Business Park, Benton Lane, Newcastle upon Tyne, Tyne & Wear NE12 8EX
The document should show:
When we receive this we'll acknowledge the proof of your no claims discount. If we need more information, we'll make sure you have enough time to provide it. In the meantime, your AA car insurance policy will remain active.
Existing customers
If you already have car insurance with us, the number of years' no claims discount is on your Statement of Insurance/Fact. You'll have received a copy at purchase or renewal, either by post or in your account .
If you need a replacement Statement of Insurance/Fact, log in to your account to print a copy or contact us via chat.
If you cancelled your policy before the renewal date, the number of years will be on your cancellation letter. Otherwise we can't send proof of your no claims discount until your policy has ended.